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Useful Information - Travel

Travelling from Cuba?

Cuba Travel Documents

Please check your Cuba travel documents as soon as you receive them to ensure they are correct. Along with flight tickets/e ticket confirmation we will also send vouchers for each hotel, transfer and car hire we have confirmed. Check your flight tickets as timings of flights may have changed since the original reservation was made and name spelling must match the passport.

Cuban Tourist Card

If you have paid for Cuban Tourist Cards, these will be sent with your other documents. Every person arriving in Cuba will require a Tourist Card to gain entry, including infants. If you are travelling to Cuba with a passport that is not British or for reasons other than tourism you must speak to the Cuban Consulate in London to check requirements for your entry into Cuba. The Cuban Consulate is located at 167 High Holborn, London, WC1V 6PA. Tel. no. 020 7240 2488. Tourist cards must be completed in capital letters with black ink and no deletions or corrections. If the card is not completed correctly this can cause severe delays to your entry into Cuba.


As we sometimes make bookings many months in advance it is advisable to reconfirm your flights with the airline at least 48 hours prior to departure.

Airline telephone numbers are:

Air France
0845 0845 444
Air Jamaica
0208 570 7999
01293 596676
0845 601 2854
01293 747747

We recommend arriving at the airport to check in 3 hours prior to the departure time of flight.

Travelling to and from the airport

We don't provide services in the UK, however you may find these facilites provided by a third party useful (links open in a new window):-

Arrival in Cuba

Once you have cleared customs and collected your luggage please look for our Captivating Cuba representative. The representatives hold a clipboard and also wear a beige t-shirt with the Captivating Cuba logo on the front. If you are unable to find the representative it may be that they are already assisting other guests so please look out for them! Staff at the Cubanacan desk will also be able to assist you in locating our representative.

Travel in Cuba

Driving in Cuba

Renting a car in Cuba gives you the freedom to truly explore Cuba, the biggest island in the Caribbean. Driving in Cuba by car is very different to driving in the UK, the roads are much quieter so driving can be more relaxing, but we would like to offer a few tips to help make your trip to Cuba less stressful. Many road users are not motorised, e.g horses and oxen pulling carts. We therefore recommend that you avoid driving at night outside of major towns as other road users may not be equipped with lights. Also, keep your speed down at all times to avoid slow moving traffic.

Road signage in Cuba can be very sparse outside of major cities so we recommend obtaining a good road map. Auto rental companies will give you a map when you pick up your vehicle, but if you want to plan your route in advance we recommend obtaining a map before you leave. Stanford's Maps, with shops in London, Bristol & Manchester sell road maps of Cuba.

Travelling from Cuba

Departing Cuba

Ensure that you arrive at the airport at least two hours before your flight is due to depart, but we recommend three hours. Please ensure that you have 25 Convertible Pesos departure tax for each person travelling from Cuba. You must pay this after check-in to be able to leave. Also, make sure you retain the second portion of your Tourist Card as this must be handed in at immigration on departure.

Hovis Travel Group Ltd.

The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 10663 (Verify). ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more (opens a new window).
Captivating Cuba, part of Hovis Travel Group Ltd, is a holiday tour operator to Cuba. With many years of experience, and an ATOL license, we provide peace of mind and full financial protection for all our clients.