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Useful Information - Health

Cuba Health Care

We strongly recommend that you arrange suitable Travel Insurance for your holiday.

Should you require health care in Cuba many larger hotels have 24 hour medical staff on hand. Cuba's health care is probably the best in the Caribbean!

The Department of Health website offers information on any recommended immunization for any destination in the world. Please check for up to date information.

As Cuba has a tropical climate we recommend that you take insect repellent with you as mosquitos can be an occasional nuisance. We also recommend that you take sufficient supplies of any medications that you require and also basic first aid supplies. The ongoing US embargo does make it difficult and expensive to obtain many medical supplies that are easily available in the UK.

It is advisable to drink bottled water instead of tap water. Most hotel shops and bars will sell bottled water. Please note that while many hotels will supply free bottled water in your room not all hotels do.

Safety and Crime in Cuba

Cuba is a very safe destination for tourists.

The foreign office website is a good source of information on visiting any country. The website is If you select Cuba in the Travel Advice section then you will be given up to date government recommendations and information on visiting Cuba.

In Cuba, like many poor countries, the comparative wealth of tourists can make theft a tempting crime. Fortunately, Cuba's crime rate is quite low and violent crime in Cuba is very rare. We recommend taking the same precautions you would use in any new environment. If you are interested in buying cigars or exchanging money ensure that you carry out transactions at an official shop or bank and not in the street. Most hotels offer a safe in the room and we would recommend that you place valuables securely in the safe and only carry required items with you.

In the past there have been instances of theft from luggage at Havana airport and as a result action has been taken to try to remove the people involved. We strongly recommend that you do not put any valuables into your checked baggage and as an extra precaution we would advise to have your luggage wrapped at the airport before it is checked. This service is now free of charge for passengers on the Cubana Airlines flight from Havana to London Gatwick. For other airlines the cost is 5CUC per suitcase.


Most hotels have 110 volt, some have 220 volt and some have both! Sockets should be clearly marked with voltage. You will require a two pin travel adaptor. Many hotels provide hair dryers and irons for your use.

Contact Telephone Numbers in Cuba

Havana Office, Suite 314, Edificio Don Emilio Bacardi, Monserrate y San Juan de Dios, Habana Vieja. Tel 53 7866 4256/7. For emergencies out of working hours, call on mobile 53 7 880 5586 or 53 7 268 0586.


Captivating Cuba has dedicated representatives in the main holiday areas of Cuba. We have representatives based in Havana, Varadero, Guardalavaca, Santiago de Cuba, Trinidad, Camaguey, Cayo Coco and Cayo Largo. If you are staying in any of these destinations our representative will make contact with you on arrival.

Our representatives will be able to make recommendations for local excursions and assist with any questions you may have. If you face any problems with your hotel please see the Public Relations officer at the hotel. If you are not satisfied with the outcome please contact the local representative or our office in Havana who will be able to assist you.

British Embassy in Cuba

Calle 34, No 704, e/7ma y 17,
Miramar, Havana.
Tel no (53) 7 204 1771.
Fax no (53) 7 204 8104. Switchboard is open from 8am - 3.30pm Monday to Friday.

Hovis Travel Group Ltd.

The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 10663 (Verify). ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more (opens a new window).
Captivating Cuba, part of Hovis Travel Group Ltd, is a holiday tour operator to Cuba. With many years of experience, and an ATOL license, we provide peace of mind and full financial protection for all our clients.